Clear Terms. No Surprises.

We believe in clarity. Below you’ll find exactly how payments and refunds work. No fine print. No confusion. Just clean structure.

Booking & Payment Policy

• A non-refundable deposit is required to confirm your tour.
  • The remaining balance is due 30 days before the tour begins.
  • Payment is securely processed via our online booking system (Rezdy).
  • Custom itineraries require a non-refundable planning deposit, applied toward the final cost if booked.

Refund Policy

• Cancel 30+ days before the tour: Full refund minus deposit.
  • Cancel 15–29 days before: 50% refund.
  • Cancel less than 15 days before: No refund.
  • Custom itinerary deposits are non-refundable.
  • Group tours: Refund terms are defined in the group agreement.

In Case of Emergency

If illness or emergency prevents travel, we do our best to reschedule or offer a credit—case by case, based on documentation. We recommend travel insurance that includes medical coverage, cancellations, and repatriation.

Still Have Questions?

Visit our FAQ or contact us directly. We’ll respond quickly—with clarity, not pressure.